Open My Documents
Sign in to your borrower portal and open My Documents. This page lists the documents uploaded to your borrower profile.
Upload a file
- Choose the document type that matches your file.
- Choose a Loan file, or leave Save to my documents selected to keep it on your profile.
- Select the file from your device.
- Select Upload document.
- Wait for the upload to finish and confirm the file appears in the list.
Use a nonempty PDF, JPEG, or PNG file up to 50 MB, following the form’s validation. If the page rejects a file, follow the displayed error and choose a supported file.
Check your upload
Confirm the file name and document type in the list. If your lender requested a particular document, make sure you uploaded the intended file and included all relevant pages.
An upload makes the file available for review. Your lender still needs to review it and decide whether it meets a requirement.
Download a document
Select Download beside the file. If a download fails, retry from My Documents and read any error shown on the page.
If you need help
Contact your lender if you are unsure which type to select, uploaded the wrong file, or cannot find a document. Describe the file name and the error you saw; use the portal for the actual document rather than including personal documents in a support message.